Frequently Asked Questions
For More Help Contact ITI:
- 1-800-436-1710
- support@itinternet.net
ACH Electronic Transfer Questions
How are ACH payments funded?
You must pre-fund our RebateByCheck ACH Holding Account prior to sending any batch
files or transactions. For security purposes, funding for RebateByCheck ACH
transactions typically must be made to us via bank wire only. You may wire
funds in advance of each batch file or you may pre-fund as much as you want
for future transactions.
How are ACH payments submitted?
The standard way of submitting payments through the RebateByCheck ACH is through a
batch file upload to our secure FTP server. However, if you only do a few payouts
you have the ability of doing single transactions through our ITI Utilities. The
file specifications can be viewed here
http://www.rebatebycheck.com/achfileformat.html but you may contact our support
department for any additional questions on the file creating process.
What shows up on my payee's bank statement?
We give you the choice of what you would like your customers to see on their bank
statements. While we require you to put at least a company name, your company will
have the option of putting a 10 character description for all payments as well.
How soon can I begin using RebateByCheck ACH Processing after I sign up?
We require that all signup's fill out the
following application. Approval for this
application normally takes 5-7 business days. Once the application has been
approved and you have funded the account, you will be able to begin sending
transactions. To begin the application process, please contact our sales
department at 1-800-436-1710.
Printed Check Questions
How Do I use RebateByCheck Check Processing?
RebateByCheck is extremely flexible and easy to use. You, or programs automated by your
technical staff, will create a simple text file according to specifications and send it
to us by either secure FTP or encrypted TCP/IP connection. Once your files or transaction
requests are delivered to our system, your part is done. Our system then processes your
file within one hour and sends you an email confirmation detailing the number of checks to
be drafted, along with any errors encountered by our program. If your file contains errors,
you only need to resubmit the individual check record(s) containg the errors.
Can I see a sample of the checks that are printed?
Sure! Take a look at this sample check
Once you have activated the RebateByCheck service, you will also receive a faxed copy of
your check to approve before you begin production printing.
Can the check stub be individualized?
Yes. Each check can contain up to 22 lines of text with each line containing up to 101
characters (for a total of 2,222 characters). This area is printed on the center third
of the tri-fold checks and is typically used for payee specific information such as
customer statements. See the file specifications for
complete details. RebateByCheck supports the ANSI character set.
What standards does RebateByCheck adhere to?
RebateByCheck paper drafts adhere to all ANSI X9
Standards. We also use custom check stock containing many security features including
watermarks and chemical resistant paper. RebateByCheck supports the ANSI character set.
What are the file specifications?
You can view the specifications online. If you have
any questions or need further information, please contact support at 800-436-1710 or
via email support@itinternet.net.
How soon can I begin using RebateByCheck after I sign up?
After you establish your account with us, you will need to fax us a voided check from
the checking account that you want your checks to be drawn on. Please print and fax
this form when
faxing account information. We will also need your authorized signature(s) and optional
business logo as a .gif or .jpg file (See file spec for
additional details). As soon as we have these items from you we can complete the setup
for your account. You can then send us a test file which will be printed and faxed to
you for approval. Once we have your approval, your account will go live. This setup
process normally requires just 2-3 days.

